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Mapping experiences: a complete guide to customer alignment thorough journeys, blueprints and diagrams.

Medium e-book
ISBN 9781492076582
Class/Location 658.812 KAL
Authors Kalbach, Jim
Imprint O'Reilly Media Inc.: Sebastopol: 2021
Edition 2
Value 26.99
Fict/Non Non Fiction
Notes

Licencing note: 1 user.

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HND Computing reading list, 2024-25.

Keywords
Alignment     Case studies     Customer experience     Customer journey     Diagrams     Employee experience     M31255     Mapping     Service development     Storytelling     Strategy     Touchpoints    
Links
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